Showing posts with label strategic interest. Show all posts
Showing posts with label strategic interest. Show all posts

Sunday, June 7, 2020

Strategic Leadership

Strategic planning is oriented to enhancing the bottom-line.  Leadership affects organizational performance as well.[1] Therefore, strategic leadership, which can be defined as the formulation and articulation of a vision depicting a social reality and incorporating strategic aims, can enhance a firm’s sustainable competitive advantage.[2] Strategic leadership is an intangible core competency that can give rise to a core capability differential involving reputation.[3] That strategic leadership is difficult to understand and therefore to imitate contributes to its value in no small measure. But a straightforward application of strategic leadership may be thwarted if a tension develops in its exercise.  In particular, the principles behind an enduring leadership vision can be at odds with pressing strategic interests, especially as these profit-interests change while the abstract vision still holds.
Because strategic leadership involves the organization as a whole and its relationship with its environment, it falls on top-level executives to exercise it.[4]  Indeed, a leader’s distance from operations “can generate and establish lofty principles and goals and visions”.[5]  So strategic leadership as used here pertains to executive leadership, stressing the relationship between strategy and leadership.
Strategic leadership relates an organization’s ideologies, identity, mission and view of the macro environment system to its differentiated core competencies. The word relates implies that the leadership vision is not identical to the strategic elements.[6]   Therefore, the visionary and strategic can be at odds.
With regard to the vision component, leaders depict or construct not only a vision of the organization’s mission, but of an encompassing social reality of the environment (i.e. society).[7] Relating the organizational mission to the values in the encompassing environment pertains to the legitimacy and credibility of the vision and the organization. Whereas an organization’s mission is broad or abstract enough to be consistent with values held by the wider society, strategic plans tend to be more tightly oriented to a firm’s exclusive interests or competitive niche. Such plans may thus be at odds with societal interests and values even though they dovetail with the organization’s mission. The wider societal system is not centered on the interests of a leader’s particular organization even though that organization may have a mission congruent with both the plans and societal values.
For example, a hospital’s mission of curing disease may be consistent with a societal value on health.  The hospital’s strategic plan to minimize its treatment of uninsured patients may be consistent with sustaining that particular hospital as it cures disease, even as this strategy is opposed to the societal value on health.  The organization’s interests differ from those of society; the difference is typically labeled as externalities.  Effective strategic leadership aims to breach this gap, satisfying strategic concerns as well as the firm’s legitimacy and credibility.
For a leader’s vision to be regarded as credible, the interpretation of social reality “must not be affected by success-oriented considerations in favor of the corporation”.[8] The interpretation must transcend personal or organizational interests and frameworks to be credible in society. Enhancing credibility and legitimacy from an ideology presented in terms of disinterest is not consistent with efficiency.[9]
With regard to its strategic component, however, strategic leadership is self-consciously and unapologetically oriented to furthering the organization’s exclusive interests. It contains both broad questions of what an organization ‘is’ in terms of its being unique and distinctive among its competitors, and relatively narrow strategic plans oriented to maximizing the tangible (i.e. financial) gain of the enterprise as a method of competition.[10]  It is the latter, dovetailing with efficiency, which can be in tension with the vision in executive leadership.
In short, a strategic leader may have to deal with tension between short-term profit-interests and the relatively enduring vision. This is not to say that the tension is inherent to strategic leader. A good strategic leader wields profit-interests such that they are in line with the vision of what the organization stands for and how it claims to relate to society. Perhaps because CEO’s so often crimp on the pre-established organizational vision rather than let it get in the way of a changed profit-line, the tension has been virtually ignored in writings on strategic leadership. It is even possible that the tension is inherent in strategic leadership even though individual leaders have been able to quickly reorient breaching profit-interests. Abstractly, the tension boils down to a trade-off between broader values evoked in a leader’s vision and relatively narrow values pertaining to strategic planning. Unlike the organization’s mission and the society, strategic plans are not within a leader’s vision. So a strategic leader must have one foot in strategic planning and the other in ‘the vision thing’ (mission and societal social reality).   Holding onto both poles can be a difficult task for a strategic leader, given that both of them are legitimate within the practice of strategic leadership.
Badaracco and Ellsworth provide an excellent depiction of the tension with which strategic leaders must grapple--between strategic and visionary values.[11]  They cite the CEO in the large, decentralized company with a strong faith in autonomous divisions. On the one hand, the abiding values of local autonomy and a sense of ownership at the division level had served the company well for decades. But on the other hand, it was clear that duplication of efforts and higher costs were letting a very powerful competitor with efficient centralized operations make inroads into the company's markets, causing immediate financial damage.   The strategic value of efficiency conflicted with the value of liberty in the leader’s vision, and the heightened competitive pressure exacerbated this tension.  For the organization to be sustained and the leadership remain credible, both values would need to be given weight. 

[1]. J. A. Petrick and J. F. Quinn, “The Challenge of Leadership Accountability for Integrity Capacity as a Strategic Asset,” Journal of Business Ethics 24 (2001): 331; S. Finkelstein and D. Hambrick, Strategic Leadership: Top Executives and Their Effects on Organizations (St. Paul, MN: West Publishing, 1996); J. Ciulla, “Leadership Ethics: Mapping the Territory,” Business Ethics Quarterly, 5, no. 1(1995): 5-28; K. B. Lowe, K.G. Kroeck, and N. Sivasubramaniam: “Effectiveness Coorelates of Transformational and Transactional Leadership: A Meta-analytic Review of the MLQ Literature,” Leadership Quarterly 7, no. 3 (1996), 385-425.
[2]. R. D. Ireland and M.A. Hitt, “Achieving and Maintaining Strategic Competitiveness in the 21st Century: The Role of Strategic Leadership,” Academy of Management Executive 13, no. 1 (1999): 43.
[3]. Petrick and Quinn, “The Challenge of Leadership”; J. A. Petrick et al, “Global Leadership Skills and Reputational Capital: Intangible Resources For Sustainable Competitive Advantage,”  Academy of Management Executive 13, no. 1(1999): 58, f.n. 2.
[4]. Ireland and Hitt, “Achieving and Maintaining Strategic Competitiveness,” 48.; A. A. Cannella and M. J. Monroe, “Contrasting Perspectives on Strategic           Leaders: Toward a More Realistic View of Top Managers,” Journal of Management 23 (1997): 213-237; D. C. Hambrick and P. Mason, “Upper Echelons: The Organization as a Reflection of its Top Managers,” Academy of Management Review 9 (1984):193-206; P. Shrivastava and S.A. Nachman, “Strategic Leadership Patterns,” Strategic Management Journal 10 (1989), 51-66; H. Mintzberg, The Nature of Managerial Work (Englewood Cliffs: Prentice-Hall,1973).
[5]. N. Brunsson, The Organization of Hypocrisy: Talk, Decisions, and Action. In Organizations (NY: John Wiley (1989): 223.
[6]. Ireland and Hitt, “Achieving and Maintaining Strategic Competitiveness,” 48.
[7]. S. Worden, The Essence of Leadership: A Cross-Cultural Foundation  (Phoenix: The Worden Report, 2017).
[8]. G. Enderle, “Some Perspectives of Managerial Ethical Leadership,” Journal of Business Ethics, 6 no. 8 (1987): 661.
[9]. N. Brunsson, The Organization of Hypocrisy ,198, 218.
[10]. L. T. Hosmer, Moral Leadership in Business (Burr Ridge, IL: Irwin, 1994, 237.
[11]. J. L. Badaracco and R.R. Ellsworth, Leadership and the Quest for Integrity (Boston: Harvard Business School Press, 1989).

Wednesday, March 21, 2018

Mark Zuckerberg: Facebook’s Unjust Strategic Leader in a Crisis

Mark Zuckerberg, founder and CEO of Facebook (and Instagram) “remained silent” during the two days after the data-breach scandal broke in March, 2018 as E.U. and U.S. lawmakers “pummeled Facebook and its stock price” dropped 9 percent.[1] The company lost $50 billion in market value in just those two days![2] Beyond the self-interested investors and the demoralized employees, the company’s 2 billion users—the suppliers of the raw content (to be mined as well as shared)—and the world (i.e., societal level) looked for ethical (i.e., atoning as well as protective) leadership from the company’s CEO. To be just, I submit, the leadership could not have been a mere reflection of Zuckerberg’s or Facebook’s immediate self-interests.
When users had “complained about bugs and problems with Apple Maps app in 2012, Tim Cook, the company’s chief executive, released a statement that said ‘we fell short.’”[3] Even though releasing a statement is more managerial than associated with leadership, the contrition evinces an ethical tone as he held his own (and Apple’s) immediate self-interest at bay. In contrast, Facebook’s faceless statements in the wake of the psychological-political personal-data breach stressed that Facebook had been blameless.
In 2011, “when Netflix tried to split off its mail-order DVD business into a company called Qwikster, its chief executive, Reed Hastings, wrote a letter to the public. ‘I messed up,’ he [wrote]. ‘I own everyone an explanation.’”[4] Hastings’ credibility was boistered by his voluntary assumption of responsibility. Evading the problem would have signaled a lack of leadership, as would have an eventual explanation blaming other companies or people.
Even at Uber in 2017 when “a former engineer revealed a pattern of sexual harassment,” Travis Kalanick, the company’s CEO, informed the public that “he would immediately open an investigation.”[5] Even in a sordid corporate culture, leadership can be shown by taking the proverbial bull by the horns rather than going into hiding until the worst of the storm has passed. It is hardly surprising, given this comparison, that some employees at Facebook tried to jump ship in the wake of the scandal, citing the “demoralizing” nature of their work on Facebook’s main product.[6] Those employees could have used an ethical leader, but Zuckerberg was AWOL internally too.
I suspect that Zuckerberg evaded assuming a leadership role inside the company and societally in the wake of the scandal because his calculating mind was on how to carefully craft a public statement designed in line with his (and his company’s) immediate and long-term self-interest. In his eventual statement, although he admitted that Facebook had made mistakes, he "stopped short of a full-throated apology and was at times defensive."[7] He insisted his company was taking steps to protect its users' data from being harvested. Yet it took a whistleblower for Facebook to react (including admitting to the breach), and years earlier, Zuckerberg had made the same promise. Could he be trusted again, especially considering his track record in favoring investor over user interest?
Zuckerberg used his interview on CNN on March 21, 2018 to try to reframe the issue two degrees of separation from Facebook to Russian meddling. A leadership vision that has another party as principal bad guy is not ethical when the issue on the table lays culpability at the leader's own door. Furthermore, the pivot evades, and thus confirms any determinations that he and his company are not to be trusted.  
Strategic leadership, moreover, lacks credibility for employees and especially societally if the vision component is a mere reflection of the organization’s immediate and even medium-term financial interest; the long-term interest is more in line with a societally-valued vision.[8] For a leadership vision to establish, maintain, or bolster trust beyond an organization at the societal level, the values in the vision must resonate with societal values. This idea itself resonates with Plato’s notion of justice as resonance between a well-ordered (i.e., reason controlling passions) polis (organization or city) and well-ordered psyches (i.e., the human mind). Applying this theory to strategic leadership, I contend that a (societally-recognized) just strategic leader utilizes reason to hold the temptation of (self-interest) strategic interests back from dominating the crafting of a leadership vision such that it can be valid societally. The just strategic leader reasons that accepting discomfort rather than evading the spotlight in a crisis is in a company’s best long-term interest, and that damage-control to defend oneself and the company against the immediate attacks actually evinces weakness, ethically and otherwise. The unjust leader (and organization) insists that a vision is valid societally even though it is actually “window-dressing” to advance strategic interests or protect them. I submit that Facebook’s Zuckerberg was oriented to the latter in the wake of the crisis, and more generally to the advancing the ultra-specific interests of Facebook’s investors (rather than the users who supply the content).




Employees look for leadership in the midst of a demoralizing crisis. (USA Today)

See the essay "Facebook: A Distrustful Company."

See also the booklet, "Taking the Face Off Facebook."



1. Jessica Guynn, “As Facebook Reels from ‘Catastrophic Moment’ in Cambridge Analytica Crisis,” Mark Zuckerberg Is Silent,” USA Today, March 21, 2018.
2.  Kevin Roose and Sheera Frenkel, “Missing From Facebook’s Crisis: Mark Zuckerberg,” The New York Times, March 21, 2018.
3. Ibid.
4. Ibid.
5. Ibid.
6. Ibid.
7. Sheera Frenkel and Kevin Roose, "Facebook's Mark Zuckerberg Vows to Bolster Privacy amid Cambridge Analytica Crisis," The New York Times, March 21, 2018.
8. Skip Worden, “The Role of Integrity as a Mediator in Strategic Leadership: A Recipe for Reputational Capital,” Journal of Business Ethics, 46 (August, 2003) No. 1, pp. 31-44.